New Crafts International
LLC FAQ
0. Terms & Conditions.
1. Should I register as a member?
2. What is the discount policy?
3. How can I use the money in my account?
4. What is the amount I should pay,if I have a discount?
5. Who makes the products?
6. Can I have 100% money back,if I don't like it?
7. What types of payment do you accept?
8. How do you package the paintings for shipping?
9. What is the minimum order?
10. From where do I get my order?
11. How do you ship my
order?
12. How long does it take for an order to be shipped?
13. Do you pass information of your clients to third parties?
14. Is ordering from your
site 100% safe?
15. I have more questions, how do I contact you?
16. Is there a minimum amount of money I need to spend?
17. Do you have any samples of products we can see prior to purchase your product?
18. What are the dimensions of your products?
19. Do you have any paintings in stock that we can immediately purchase?
20.
Do you have any frames in stock that we can immediately purchase?
21. How long does it take to deliver a painting?
22. Do you offer additional discounts?
23. How long does it take to deliver a frame?
24. What will the freight charges be?
25. Do those charges include the freight directly to our city?
26. How do I get the necessary custom documentation for merchandise sent by ship?
27. How can we get in touch with the local shipping company?
28. What will the additional local charges be?
29. What will the custom charges be?
30. What is the difference between the quality of Commercial, HQ and TQ?
31. How are your paintings different from other studios?
32. Do you have anyone in our area where we can visit to see the products?
0.
TERMS & CONDITIONS?
If you buy from our stock painting, we will post it in 24 hours and it will be delivered in 10 business days.
If you order from our oil painting catalog, we will start to work for your painting and it takes about 5 to 8 weeks for the delivery.
If you are not sure what quality of oil painting you will get, just send us an email and let us know. So we will send you a photo of your painting first by email when your painting is ready. If you are not happy, we can work for the painting again or you can get 100% money back. Untill you are 100% happy, we will send it to you.
You can get 100% money back without any reason in 90 days after you get the painting. Please don't hesitate to let us know if you have any question, [email protected]
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1.
Should I register as a member?
No,you don't need to register as a member. But if you
order with quantity, you can send us email with the order
list and we will quote you a price with a discount, basing on the total amount
of the order. For the detail of our discount
poliy, please visit this link,
http://www.fineart-china.com/quantity.htm
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2.
What is the discount policy and commission(money back) policy?
As a member,you will have the discount policy and commission(money back) policy.
The discount is,
Please
Check The Detail Here.
NOTE: Payment for freight is not included.
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3.
How can I get the discount?
You can send us
the order list for the quotation.
And we give you the discount directly in the quotation.
http://www.fineart-china.com/quantity.htm
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4.
What is the amount I should pay, if I have a discount?
If you can get a discount, you can pay the amount after discount.
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5.
Who produce the products?
We produce the products ourselves, no second hand. We have our factories,our studios, our artsits
and our workers. So it is the cheapest way that you can purchase the products
from the factory with the quality guarantee.
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6.
Can I have the 100% money back, if I don't like it?
Yes,you can. Just send it back to us by USPS or by
air. We will make 100% refund as soon as we get the painting back.
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7.
What payment do you accept?
We accept credit card, paypal, international money order, personal check,
T/T(wire transfer),
western union, cash and L/C.
If a payment is more than 1,000$ , we only accept paypal, inernational money
order, T/T, western union, cash or L/C.
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8.
What
is the goods packaging?
Unframed paintings will be rolled and packed with a thin plastic layer between
paintings professionally and put in a tube.
Frames will be packed with four protected paper corners
in suitable quantity in a firm paper carton. Furniture and other products will
be packaged in a strong wood box. Please check this link,
http://www.fineart-china.com/rolling.htm
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9.
What is the minimum order?
No minimum for oil painting. $500 at least for
frame, moulding, stretcher, easel, mirror together. $1,000 for the other
merchandise. Freight is not included.
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10.
From where I get my order?
Usually you get your order from our
oil painting studio or frame factory in China. But if you buy from our warehouse
in USA and Europe, then we will post your order from our warehouse out of China.
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11.
How do you ship my order?
You can select the shipping methods of by express, by air or by seaship.
By express, no minimum weight.
By air, 45 Kg at least.
By seaship, 100 Kg or 1 cubic meter at least.
By air and by seaship, you have to clear the customs yourselves.
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12.
How long does it take for an order?
If we have the products in our warehouses,
by express, it takes 3 to 4 business days,
by air, it takes 6 to 8 business days,
by seaship, it takes 25 to 35 days.
If we don't have your order in our warehouse, it takes about
5 to 8 weeks for the delivery.
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13.
Do you pass the information of your clients to third parties?
No,never.
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14.
Is ordering from your site 100% safe?
Yes,it is VeriSign guarantee and 100% safe.
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15.
I have questions more... What shall I do?
That is not the problem at all. You can call us, IM us, fax us or email us.
Please click
HERE.
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16. Is there a minimum to order paintings,
frames, furniture, bronze and the other products?
There’s no minimum for the paintings. The minimum of frame & mirror & stretcher
is $500 NOT include the shipping. $1,000 for other products.
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17.What if we just want
a few samples of the products other than the paintings and frames to display?
We currently can only accept Wholesale
orders that meet our minimums and cannot accept orders for small sample orders.
We will in the future be able to accommodate your requests, so please email and
let us know what you are looking for.
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18.What are the
dimensions of your products?
| The
Bulk of Ready Frame |
| Size |
Bulk |
| Inches |
CM |
Cubic Meter
(CBM) |
| 8x10 |
20x25 |
0.022 |
| 12x16 |
30x40 |
0.044 |
| 16x20 |
40x50 |
0.061 |
| 20x24 |
50x60 |
0.079 |
| 24x36 |
60x90 |
0.121 |
| 30x40 |
75x100 |
0.201 |
| Packed
by special wooden box. |
| 36x48 |
90x120 |
0.269 |
| Packed
by special wooden box. |
| 48x72 |
120x180 |
0.598 |
| Packed
by special wooden box. |
Special Packing by a Wooden Box
for Shipment Less a Container.
|
| The
Bulk of Stretcher or Stretch Bar |
| Size |
Bulk |
| Inches |
CM |
Cubic Meter
(CBM) |
| 8x10 |
20x25 |
0.002 |
| 12x16 |
30x40 |
0.004 |
| 16x20 |
40x50 |
0.0045 |
| 20x24 |
50x60 |
0.005 |
| 24x36 |
60x90 |
0.007 |
| 30x40 |
75x100 |
0.0085 |
| 36x48 |
90x120 |
0.012 |
| 48x72 |
120x180 |
0.025 |
| The
Bulk of Easel |
| 0.12
Cubic Meter (CBM) |
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19.Do you have any
paintings in stock that we can immediately purchase?
Yes, we do have a big oil painting
inventory in stock. You can choose them online,
Click Here!
Or you can go to visit us. Check and choose the painting in person. We
currently only have Commercial quality paintings and High quality oil
painting in inventory. If you want to order Commercial paintings by category, please
email your order.
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20.Do you have any
frames in stock that we can immediately purchase?
Yes, we do have more than 1,000 different
kinds of frames in stock now. You can go and check them in person. And you can
choose any of them and we can ship them to you by boat in a week.
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21.How long for
delivery for paintings?
For small orders of paintings, we can ship
them by Fedex and by express, delivery takes approximately 3 to 4 business days.
By air, delivery takes 6 to 8 business days. For larger painting orders, by seaship, delivery takes approximately 25 to 35
days.
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22.Do you offer
additional discounts?
Since we have our factories in China, we
are able to offer Wholesale pricing.
We do also have a program which you can
sign up for in which you can accumulate commission points which can be redeemed
for future purchases. You do not need to register to view the
products on our site, but if you do register, you will have the be enrolled in
the program. Please visit our FAQ page to view the discount structure for our
products.
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23.How long for
delivery for frames?
By seaship, delivery takes approximately 25
to 35 days.
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24.What will the
freight charges be?
Freight charges are determined by the
quantity and size of the frames. The minimum freight charge for frames is $95.
Please email your order and we will be happy to assist with calculating the
freight charges.
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25.Do those charges
include the freight directly to our city?
The freight charges are for delivery to the
closest port to your city. Our Factory Manager will do his best to get the
package closest to your city, depending upon where you live.
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26.What about customs
documents for clearance for merchandise being sent by seaship?
When the merchandise leaves China by ship,
our office in China will fax to you a copy of the bill of lading.
And we will send you all the documents by express for your clearance. It
is very easy for you to clear the customs. On our documents, you can
find the shipping company tel number. So you can call them for the
delivery time. If you don't have yourown broker, of
course you can let the shipping company help you to clear the
customs and send the merchandise to your door.
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27.How can we get in
touch with the local shipping company?
You will see the telephone number and fax
number of the shipping company on the documents we send. You can call the shipping
company for the estimated delivery time.
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28.What will the
additional local charges be?
Plese visit this link,
http://www.fineart-china.com/freightextra.htm
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29.What will the custom
charges be?
US Customs should average $55.
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30.What
is the difference between the quality of Commercial, HQ and TQ?
Paintings are available in 4 different
qualities:
Econamic Quality
Commercial Quality
High Quality
Toppest Qualtiy (Museum Quality)
Please check the following link for the detail of
defference,
http://www.fineart-china.com/quality.htm
Commercial quality is good for customers that are very cost-conscious and are
looking for something pretty to hang in their home or office. Please visit this
link to view Commercial paintings on our website:
http://www.fineart-china.com/sample.htm
You can select Commercial Paintings by Subject. And we are now offering that
you can select images for Commercial paintings from the main Old Master galleries
on our site. We just ask that you keep the images that you select, to images
that are not too complicated for the Commercial grade. You can send us the list
for the Commercial images that you like, and if there are some that are too
complicated, you will have the option to either have them painted in HQ or we
can remove them from your list.
High Quality is a good middle quality. The paintings will have good styling,
and the color tones and detail will be more accurate than Commercial, but not
be as sharp and precise as the Museum Quality. You can select images on our
site or send in your own images to be recreated.
Toppest (Museum Quality) is the best of the 3 categories. The cost for these
paintings are more expensive than the high quality, but you will be able to
sell them for a higher profit. You can select images on our site or send in
your own images to be recreated. The details, styling and color tones are superb.
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31.How are your
paintings different from other studios?
We can only promise that our products are
the best. We offer a 100% Guarantee on all of our products or we issue refunds.
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32.Do you have anyone
in our area where we can visit to see the products?
Please email and we will let you know if
there is anyone local to you.
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